Q: How long will my first appointment last?
A: First appointments are generally 60 minutes or more – a sufficient amount of time to get a history and discuss course of treatment.
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Q: What if I need to cancel or reschedule an appointment?
A: Please cancel or reschedule at least 24 hours prior to the appointment. This enables us to make that appointment time available to another patient. If you fail to cancel or reschedule and are simply a “no show,” we will need to bill you for the time.
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Q: What if I forget I had an appointment?
A: We will call to remind you one business day prior to your appointment. If you need to cancel or reschedule, please let us know at that time.
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Q: Do you file for insurance, or do I?
A: We will provide you with a super bill and you file the paperwork and handle any negotiations with the insurer yourself.
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Q: What insurance do you take?
A: Currently, we do not accept any insurance. All patients pay at the time of service, then file paperwork with their insurer for any possible reimbursement.
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Q: Do I have a co-pay due at the time of my appointment?
A: No. Payment in full is due at the time of service. We will provide you with a super bill and you file the paperwork and handle any negotiations with the insurer yourself.
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Q: Can I speak to Dr. Radulovacki by phone if I don’t have an appointment?
A: Calls to the doctor before 5pm are generally returned the same day. Calls after 5pm may be returned the next day (non-emergencies) or by the on-call doctor (emergencies).
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Q: What if I have an emergency?
A: Dr. Radulovacki’s practice provides 24 hour on-call coverage, in cooperation with professional colleagues. Someone is always available to handle emergencies.
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Q: How do I get my prescription refilled?
A: Your pharmacy can refill your prescription without needing to contact our office, if you have refills remaining (check the label on the bottle). If this is a new prescription, or if you are out of refills, Dr. Radulovacki will have to authorize a new prescription. The prescription will be called in to your pharmacist by our office. Calls are made weekdays between 9am-4pm.
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If you have any further questions, that are not answered here, please contact the office during regular office hours (Monday-Friday, 9am-5pm) at (770) 434-5833.
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